Jira, connected to the rest of your company.
Jira holds a piece of your business; the manual work lives in the gaps around it. We build the automations that close those gaps, against your existing account, with a person signing off on anything that matters.
What Jira is
Jira is Atlassian's issue tracker. Software teams plan sprints and track bugs in it, and support and IT teams run service desks on Jira Service Management. Every piece of work is an issue that moves through a workflow defined for its project. Jira exists as a cloud service and as a self-hosted edition that runs on the company's own servers.
What an automation reads and writes there
- Issues: bugs, tasks, stories and service requests
- Projects with their workflows and statuses
- Comments and attachments on an issue
- Sprints and epics
- Custom fields defined by the administrator
Work that gets built around Jira
Support mailbox into Jira issues
Mail arrives in the shared support inbox. Questions with a known answer are answered; the rest become Jira issues in the right project, with a summary, the original message and a suggested priority. A person confirms the priority before the team sees it. Catalogue price: $490 for setup and $79 per month for care.
Built as: Inbox triageCustomer call into issues and CRM
A recorded call with a customer ends. It becomes a note and a list of follow-ups; the technical ones are created as Jira issues linked to the customer, and the CRM record is updated. The account owner approves the list before issues are created.
Built as: Meeting to CRMAccess requests for a new hire
A new employee's start date is recorded. The access each role needs is raised as Jira issues for IT, documents are collected, training is assigned, and the onboarding checklist closes as the issues are resolved. Catalogue price: $1,190 for setup and $79 per month for care.
Built as: Employee onboarding
Before you automate against it
Each Jira project has its own issue types, workflow, required fields and custom fields, set by your administrator. Creating an issue fails if a required field is missing, and a status can only be changed along the transitions the workflow allows, so the mapping is written per project and checked with whoever administers it.
The controls
- How we connect Through Jira's own interfaces - API where it exists, structured exports and the mailbox where it does not. Nothing installed inside your Jira account behind your back.
- What usually gets built Data leaving Jira into invoices, CRM records and reports; data arriving into Jira from orders, forms and mail - the retyping in both directions is the work that disappears.
- The controls A written spec, a full run record, an approval queue for consequential steps, and a signed proof afterwards. The same four controls every OAKMONT automation runs with.
Common questions
- Does Jira have an API for creating and updating issues?Yes. Jira has a documented REST API in both its cloud and self-hosted editions. It creates issues, adds comments, moves an issue through its workflow and reads search results. Access goes through an account, which should be a dedicated one with permission only in the projects the automation works in.
- Does this work with a self-hosted Jira?It can, with one extra condition. A self-hosted Jira sits inside your network, so someone on your side has to provide a route to it, for example a VPN or an allowed address, and create the account. The interfaces of the two editions differ in details, so the edition is the first thing to state.
- Can OAKMONT automate Jira?Yes - Jira is on the creator's systems list, and automations are built against your existing account through its own interfaces. Describe the workflow and a person replies with a fixed quote.
- What does a Jira automation cost?Catalogue prices start at $490 for a single delivered workflow, with care from $79/month. The fixed price for your case is confirmed by a person in writing before any work starts.
- Is our Jira data safe?Every automation runs with a written spec and a full run record, consequential steps wait for human approval, and for work that must never leave your building there is the Private AI Box - the whole stack on your own hardware.
The full catalogue, with prices and the ROI dial: browse the automations